Technical Support

Ready And Waiting

We have a 97% satisfaction rating for technical support (a.k.a: we’re here for you).


Our Application Engineers take pride in offering optimum customer service and support. We are passionate for what we do, in fact, our engineers have a combined experience of over 50 years.


Our goal is to provide you with a response within an hour. Our engineers are available to help by telephone or email from 8a to 5p EST, Monday through Friday.

Engineer Spotlight: Meet Navjot Gill

Picture of Navjot

Application Engineer


Experience: 12 years of CAD/CAE related engineering experience — M.S. in Mechanical Engineering, B.S. in Industrial Engineering from Texas Tech

Product Expertise: Solid Edge, NX CAD, Teamcenter, Femap

Favorite Sport: Cricket

Hobbies: Cooking

Favorite Movie: Gladiator

“This was a tough issue and Gill solved the problem and was extremely helpful. It was a pleasure working this issue through with Gill. I would recommend Ally over my previous NX provider anytime.” – Jet Di Inc

Submit a Ticket

To submit inquiries or issues to the Ally PLM|PROLIM PLM Technical Support Team, please complete the form below, call 1-800-631-5961 option 4 or  (513) 984-0480 option 4, or email us at


Ally PLM|PROLIM PLM Technical Support is provided from 8:00AM-5:00PM Eastern time, Monday through Friday.

“First time working with Ally PLM was great. Not used to excellent customer support.” – WaterFurnace

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Let Us Know How We Can Help!

Reach out if you have any questions, are looking for specific information or just want someone to talk to.

Ally PLM Solutions

1305 Mattec Drive

Loveland, Ohio 45140