Technical Support
We have a 97% satisfaction rating for technical support (a.k.a: we’re here for you).
Our Application Engineers take pride in offering optimum customer service and support. We are passionate for what we do, in fact, our engineers have a combined experience of over 50 years.
Our goal is to provide you with a response within an hour. Our engineers are available to help by telephone or email from 8a to 5p EST, Monday through Friday.
Engineer Spotlight: Meet Navjot Gill
Application Engineer
Experience: 12 years of CAD/CAE related engineering experience — M.S. in Mechanical Engineering, B.S. in Industrial Engineering from Texas Tech
Product Expertise: Solid Edge, NX CAD, Teamcenter, Femap
Favorite Sport: Cricket
Hobbies: Cooking
Favorite Movie: Gladiator
“This was a tough issue and Gill solved the problem and was extremely helpful. It was a pleasure working this issue through with Gill. I would recommend Ally over my previous NX provider anytime.” – Jet Di Inc
Submit a Ticket
To submit inquiries or issues to the Ally PLM|PROLIM PLM Technical Support Team, please complete the form below, call 1-800-631-5961 option 4 or (513) 984-0480 option 4, or email us at technical.support@prolim.com.
Ally PLM|PROLIM PLM Technical Support is provided from 8:00AM-5:00PM Eastern time, Monday through Friday.
“First time working with Ally PLM was great. Not used to excellent customer support.” – WaterFurnace